Encrypted Channel

Secure Support Center

Decentralized assistance architecture. Use the channels below for order disputes, vendor verification, and account recovery. All sensitive communications must be signed with our PGP key.

Communication Protocol

To maintain operational security (OpSec), Nexus Market enforces strict communication protocols. Unencrypted messages containing sensitive data (addresses, tracking numbers, transaction IDs) will be automatically discarded by our servers.

  • Always verify you are on the correct onion URL before sending data.
  • Import the PGP key below to your keyring.
  • Sign all messages with your own public key attached.
ENCRYPTION STATUS: REQUIRED
RESPONSE TIME: 24-48 HOURS
SUPPORT TIER: LEVEL 3 (ADMIN)

General Inquiries

Account recovery, 2FA reset requests, and vendor bond inquiries.

[email protected]
PGP: Required

Market Disputes

Escrow mediation, refund processing, and order finalization issues.

Internal Ticket System
Login Required Operational

Security Team

Bug bounties, vulnerability reporting, and critical exploit disclosures.

[email protected]
Priority: High

Before Opening a Ticket

Support resources are limited. Please review the documentation before contacting staff. 90% of inquiries are resolved by reading the tutorial or FAQ.

  • Check transaction confirmations on the blockchain before reporting missing deposits.
  • Ensure 24 hours have passed since order autodispatch time before disputing.
  • Verify you are not on a phishing mirror if you cannot login. Check Official Links.

Quick Links

Frequently Asked Questions
Buyer Tutorial & OpSec Guide

Official PGP Key

This key is used to sign all official announcements and verify the authenticity of support communications. Verify the fingerprint matches exactly.

Fingerprint: 7B89 12CD EF34 5678 90AB CDEF 1234 5678